SHIPPING & RETURNS
When your order is handed over to a courier you will receive a dispatch confirmation email with a tracking link. Please allow 10 days to pass before getting in touch about any missing orders.
If you have ordered an item on pre-order your whole order will ship together when everything is in stock (as detailed on the product page) - however if you need in-stock items sooner then please place 2 separate orders.
SHIPPING
European delivery
We use a variety of couriers depending on where in Europe you are, all services are tracked. When your order is shipped you will be sent an email with a tracking link.
We currently offer free standard European delivery when you spend over €100.
Orders will be shipped within 2 working days for standard delivery.
International delivery
This website is for European customers, please visit www.ettaloves.com for UK and international orders and us.ettaloves.com for our US & Canadian customers.
Address input errors
Please note that we will not be responsible for the cost of postage to re-send any items where the address was entered incorrectly. If you realise that you've made an error in entering any of your details please email hello@ettaloves.com asap and we will amend them for you providing your item hasn't already been fulfilled. If your item comes back to us because of an incorrect address we will have to charge to resend it out to you.
Returns
Whilst we hope you’ll love what you’ve ordered, we understand that there may be times when you want to return items.
In order to arrange this, please contact us using our contact form or email us on hello@ettaloves.com within 14 days of receiving your order.
The returned items must be in the same condition as when you received them, unopened and in the original packaging.
When returning any items we recommend recorded post and retaining Proof of Postage. We do not accept responsibility for any items that are lost in transit, nor do we cover the cost of returning goods if they are not faulty.
You can return goods for any reason and at any time within 28 days of receipt for a full refund or exchange, providing that you contact us within 14 working days of receiving your order and that the goods are received by us in an unused, undamaged and saleable condition. We will only issue a refund for any original postage cost if the item is faulty.
Refunds will be issued to the payment method used when the order was placed, within 7 days of receiving the returned item(s).
We can not be held responsible for interest charges made by a credit card company whilst waiting for returns to be refunded to your card.
Our Delivery and Returns Policy forms part of our Terms and Conditions accepted at purchase.