TERMS AND CONDITIONS

These terms and conditions (the “Conditions”) apply to www.ettaloves.com (the “Website”) which is operated by Etta Loves Ltd, a company registered in England and Wales with registered number 10137348 and registered office at 282 Leigh Road, Essex SS9 1BW. For the purposes of these Conditions, “you” shall be the person accessing the Website and “we” or “us” refers to Etta Loves Ltd. By accessing the Website you agree to accept the Conditions. If you do not agree with the Conditions, you should not use or access the Website.

Conditions of sale

The following terms and conditions will apply between you and Etta Loves Ltd, when you purchase a product/s (“Product/s”) from us. 

Product Description and colour

We have made every effort to display the colours of our Products as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you. All descriptions, photographs, specifications or illustrations contained on Etta Loves' website are issued or published for the sole purpose of giving an approximate idea of the products described on the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Every effort has been made in order to ensure that all details, descriptions and prices of Products are correct at the time when the relevant information was entered onto the system.

Acceptance of orders​

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.​

We must receive payment of the full total price for the Products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order.

We reserve the right to refuse an order or cancel a contract. Non-acceptance of an order or cancellation of a contract may, for example, result from one of the following:

* The Product ordered being temporarily or permanently out of stock

* Our inability to obtain authorisation of payment

* The identification of an error within the Product information, including price or promotion

If there are any problems with your order we shall contact you. If we do refuse an order or cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit/credit card as soon as possible but in any event within 7 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

If we accept an order from you for a Product which is then reduced in the sale before you receive it, please contact us. We will tell you whether or not the Product has been dispatched and the following provisions shall apply:

* If the Product has not been dispatched, we will refund to you the difference between the price you paid and the then current sale price, subject to our right to cancel set out above.

* If the Product has been dispatched, then when you receive the Product, you should return it in accordance with the returns policy below requesting a refund and then re-order the Product at the sale price.

* Limited Time Sale discounts cannot be applied retrospectively to pre-ordered Products.

Special Offers and Discount Codes​

Only one special offer/discount code or free delivery offer may be used per order unless stated otherwise and such codes are valid for one transaction only. Special offers/discount codes cannot be used in conjunction with any other discount (including items on sale), offer or voucher. Special offers/discount codes are not transferable and should not be distributed to the wider public; they should not be sold on auction sites for profit or reproduced on any website. No cash or any other alternative can be given. Special offers/discount codes exclude any charge for home delivery. We reserve the right to remove or amend conditions of special offers/discount codes as necessary; this does not affect your statutory rights as a consumer. Special offers/discount codes for free delivery apply to the standard UK delivery service